Your Wait is Over; Release 351 is Here
Hello, NetGen customers. We know some of you have been looking out for the GA release of 351. We appreciate your patience. We especially appreciate the patience of those of you that upgraded to the patch version of 351.
351 not only fixes several bugs, but also includes enhancements and feature additions, especially in security. It’s all explained in the release notes, but here are a few highlights:
- Dropped voice calls: certain tones could cause the session to incorrectly switch to T.38 in mid-voice call, resulting in a dropped call.
- Much more flexible when parsing parameter entries from the GUI.
- Fixes a GUI login bug.
- Fixes a bug in SSH if time synchronization fails.
- And others.
- You can now upgrade with an IMG file with the GUI.
- Support for SIP TLS and SRTP added.
- Support for voice VLAN added.
- G.722 codec added.
- Six parameters that were limited to 24 characters now support up to 48.
- Interrupted SIP re-registration continues to retry.
- A three-party conference will continue even if the FXS station disconnects.
- A new GUI page, Security, has been added allowing a more-intuitive organization.
- Logins are limited by time and number of attempts.
- Packet-flooding is limited.
- Two privilege levels for SSH.
- T38_MAX_DATAGRAM now defaults to 200.
- And many more.
A System of Staggering Proportions
What can a $550 MSRP PBX do for a logistics company with 6,000 operational facilities, 10,000 retail locations, and 120,000 employees? The company is Deppon Logistics, Ltd., Shanghai, one of the largest logistics companies in China. And it’s not one PBX; it’s 5,000 PBXs. And it’s not just about the PBX. It is a distributed call center that must handle millions of calls every day.
- Unlike the habit of US consumers who go on-line first, Deppon’s customers still prefer to pick up the phone and call to track their package, translating into hundreds-of-thousands calls every day just for tracking inquiries.
- China, a country of 1.3-billion people, has over 23 provinces. The call-center agents must handle the languages spoken by its 56 recognized ethnic groups. (Not a one-size-fits-all situation.)
- A dramatic improvement in caller experience was a top consideration.
- A smooth transition from TDM to IP was (and is) essential.
- Simplified toll-free intra-company communications must be a feature.
- Despite its enormous size, the system must support personalized customer service.
- Cost-effective fax must be included.
- The system must be easy-to-install and maintain.
- Cloud-based configuration, management, and support of the entire system was deemed essential.
- Offices must be capable of being easily integrated for intra-enterprise communications and management.
- Support for mobile users must be included.
The selected solution is shown in the diagram below. The central element is either the OM20 or OM50 PBX by New Rock Technologies and NetGen Communications. These products are known for their ideal feature profile with exceptionally low prices and high capacities for the price.
But what do we mean by “control and management via the cloud”? Recall this requirement: “Cloud-based management of the entire system was deemed essential.” Without centralized configuration, management, monitoring, and support, a distributed system of this size is not practicable.
The recently introduced New Rock Cloud, marketed and hosted in North America as YoubiquITy by NetGen Communications, works with a software agent embedded in each gateway and PBX to give the user complete control over access to the device via a token-passing procedure.
The software agent is used to bind devices to the cloud platform. The EMS will scan and add devices in batch mode using the device’s user ID and authorization token. The administrator can manage all the devices via auto-configuration or from the management GUI.
The OM20/50 and Call-Center Features
Call-center specific features? Consider:
- Call pop-up
- Group pick-up
- Call queuing
- Agent assignment by manager
- Agent binding for repeat callers
- Call logging
- Call recording/playback
- Call-detail recording
- Open REST API
And the OM20 starts at $335 MSRP. We think that’s kinda amazing.
More Than One Kind of Support
- Administrator’s Manual
- User Manual
- Quick Installation Guide
- Configuration Guide
- Using NeeHau with the OM PBXs
- Using WeWei with OM PBXs
- Using NRP Phones with OM PBXs
- Integrating OM PBXs and MX gateways
- Integrating Xibosoft Call Accounting
- Tie Trunks with Elastix
- Configuring Multi-Level IVR with OM
- Integrating Smart ATA with an OM
- Auto-Provisioning Guide
- High-Availability Guide
- Recording Agent Guide
- YoubiquITy and EMS Guide
- Release Notes
- Connecting OM PBXs with the MX100 trunking gateway
- Interconnecting OM with other PBXs
- Using Yealink IP Phones with OM
- Collecting CDR Records with OM
- CDR User Guide
- OM Localization
- GUI Changer User Guide